21 Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

21 Casino offers both fun and real money gaming options, and it makes sure the game rules and RTP (return to player) numbers are same across the board. This makes zero-money gaming at the casino extremely fun and also close to the real deal. Unfortunately, the exact RTP numbers aren’t provided by 21 Casino on its site or elsewhere.

The RTP of 21 Casino fruit machines and other games depend on the actual titles and the software developer behind the game. In other words, 21 Casino not offering RTP figures shouldn’t be much of an issue if you could find out the details for specific games from other sources online. Different software providers and developers prepare games keeping certain payout percentages in mind. For instance, when NetEnt makes slots, it determines during testing the percentage the game would pay out every million spins. The RTP for the slot game Blood Suckers is 98% for every dollar a spin.

Similarly, the RTP for Kings of Chicago is 97.8%, 97.6% for Devil’s Chicago, 97.1% for Demolition Squad, 96.9% for Go Bananas, etc. A 97.6% RTP means you would get $97.6 (on an average) for every $100 worth of betting. Since RTP is computed over a long time period with several trials, do not expect your wins to be as per the RTP numbers if you’re playing a highly volatile title for a relatively short period.

21 Casino has associated itself with quite a few casino gaming software companies, which includes big names such as Microgaming, Evolution Gaming, NetEnt, Quickspin, etc. Some of the popular gaming titles such as Starburst, Gonzo’s Quest, Aliens, Magicious, Mega Fortune, Dragon Island, Wild West, Medusa II Slot, etc. are provided by these software developers. Some of the popular slot games on the site are Romeo & Juliet (Blueprint Gaming Ltd.), Top Cat (Blueprint Gaming Ltd.), Simply Wild (StakeLogic), Dr. Magoo’s Adventure (StakeLogic), etc.

21 Casino also has a live casino as well wherein a real dealer would be seen managing things as you gamble. The live casino offers roulette, blackjack, baccarat, and poker games. The roulette at 21 Casino and other live games have a multiple-camera setup, which provides you various viewing angles that help with gameplay. These live games are courtesy Evolution Gaming.

21 Casino provides a range of payment options to its users, including Visa, MasterCard, Maestro, Skrill, NETELLER, paysafecard, Trustly, etc. Your payment options are many if you’re depositing money. For withdrawals, all the options don’t work. However, that should not be an issue as major payment methods such as MasterCard, Maestro, Visa, NETELLER, Skrill and also global bank transfer can be used. These payment options could be changed or new options could be added in the future. To make sure the payments are successful, use only those payment methods that bear your name.

You cannot deposit money into your 21 Casino account using bank accounts, debit cards, online payment gateways, etc. registered in someone else’s name. And the same rule applies to withdrawals as well. Also, specific conditions must be fulfilled to use certain payment methods on the platform. Some payment methods may not be available at times. In such cases, you may have to wait for the option to become available again or use another deposit method after getting in touch with 21 Casino support.

The minimum deposit sum is £10. The maximum withdrawal permitted per week is £25,000. Most importantly, you cannot see your 21 Casino account as an alternative cash or bank account. If you’re depositing money into your casino account, you ought to use the money for wagering. Not to mention, the money in the account won’t earn any interest. As far as withdrawals go, they can be made only once the verification checks are complete. Also, there is a limit to how much you can withdraw. The exact sum would vary with the withdrawal method you choose.

Withdrawals can be made to only those payment methods that were used to deposit funds. Another method could be used if the deposit method you used is not available for withdrawal.

A withdrawal once requested would stay pending for a couple of days. After approval, the withdrawal request would get processed immediately. However, it could take three business days for the funds to reach your bank account. The actual period could differ across banks and also the withdrawal method chosen. Enhanced due diligence could be carried out with regard to withdrawal of funds that weren’t used for wagering.

The withdrawal time for e-wallets would be 24 hours. Debit cards could take two to five business days. The money could take 72 hours or three business days to reach your bank account from your 21 Casino account via bank transfer. There is no cheque facility.

As aforementioned, if you happen to make £100,000 or more, you cannot withdraw the money in one shot. 21 Casino would process the payout in installments, paying every month over a 10-month period. Payments above £100,000 are paid monthly, which is 10 percent of the total amount. If you happen to win £200,000, then you would receive £20,000 as monthly payments.

21 Casino does offer a ‘live chat’ facility. To access the option, click the menu symbol on the top-left of the site and you’ll see the chat option from the items listed. To start a chat, click the live chat option and you would see a chat box popping up instantly from the bottom right of your screen. The support representative is also available to chat almost right away. There is no waiting time and there is also no registration or typing in your name and chat message, etc. This makes the live chat feature of 21 Casino the most seamless from the options available. 21 Casino, for safety and security reasons, could review and document the interaction that happened during the chat.

The customer support team can be contacted via email. The support team is accessible 24 hours a day and seven days a week, not including live chat. Live chat is 12 hours during weekdays and six hours on weekends. The exact time live support is available to you would vary with the region you are in. There is also a Support Area page that attempts to answer some of your possible doubts or queries. However, it isn’t the most exhaustive and you would invariably end up seeking a custom solution. There doesn’t seem to be telephone support, which is kind of surprising.

21 Casino realizes gambling could become addictive or go overboard, which is why you have a disclaimer at the bottom of the site asking you to gamble responsibly. The casino believes it is its prerogative to ensure underage (less than 18 years) players aren’t on-board and adults don’t use the platform excessively. To promote responsible gambling, 21 Casino has employed quite a few tools.

There are player protection tools that help manage and restrict player spending. Other measures include the option to take a temporary break from gambling or not being able to access the account momentarily, account time-outs, and self-excluding and closing the account temporarily. Players can impose monthly, weekly or daily deposit limits. The limit can be increased but the increase would take a week to reflect. A decrease in limits, on the other hand, come into effect immediately. Such limits can also be set for the losses incurred.

The temporary break or time-out option would let you stay away from the site for anywhere between 24 hours and six weeks. Undoing this temporary break is possible but you may have to wait a week before you’re able to log in to your account again. During this time-out period, any advance wagers placed and balances would remain.

21 Casino has turned every possible stone it could to ensure your experience on the gaming platform is as safe and secure as possible. It leverages the latest and greatest in Internet technology, making sure your personal information and money are safeguarded thoroughly at each and every step. Any suspicious financial transactions on or relating to the site would be reported to authorities relevant to a country where the user resides.

Most importantly, the website has been secured by an SSL encryption courtesy RapidSSL, which is among the strongest encryptions online. Through this, 21 Casino pretty much promises that no one would be able to eavesdrop on what you do on the site or mess with your casino account. The closed padlock symbol in the web browser and the HTTPS prefix indicate total safety. The Malta Gaming Authority license and regulation also add to the site’s security.

All the licensing, registration and regulation of the site say a lot about the reputation in terms of how fair and legitimate the casino is when it comes to conducting games, paying out users, helping them withdraw their funds from the account, and get a lot of other important things done on the site. Though there is not a great deal mentioned on the site about fairness and legitimacy or even third-party testing and auditing, you can certainly take for granted the site’s authenticity.

The association with several reputed gaming software provides, the range of gaming titles, etc. all add to the legitimacy of this casino. If you’re still not sure whether the games play fair or not, you can always start with the free games and confirm things for yourself. If you believe the games are biased, simply stay away from the casino so that you would not have to worry about losing any money. As aforementioned, the RTP for both the real money and fun games are identical.

21 Casino is quite straightforward and clear with its ‘terms and conditions’. It has a separate page for the general terms and conditions of the site. The link to the page is in the footer of the site. The page talks about the Bonuses at 21 Casino and their terms, licensing, account registration, verifications, website usage, account maintenance, restricted territories, payments (deposits and withdrawals), customer support, account closure, and a host of other aspects that any reputed online casino would throw light on.

The website, in fact, lays down the terms for each promotional offers on its separate pages. For instance, the terms and conditions specific to the 121% first deposit bonus are laid out in the concerned page. Similar is the case with the other promotions of the site such as Hangover Bonus, Stairway Bonus, Loyal Royalty, etc. Long story short, 21 Casino is quite forthright and transparent with its terms and conditions. And the verbose-free writing means you would actually end up reading all the information and not just perform a general scan.