OUR REVIEWER’S PERSONAL bet365 casino EXPERIENCE Withdrawal Times, Live Chat, RTP & Reader Opinions

When I registered at bet365 Casino, the sign-up process was quick and easy. I just had to pick a username, set a password and include my address (to make sure I’m legally able to play). What’s interesting is that during the initial sign-up process, I had to set my “Reality Check” intervals. This means that every hour (you can choose anywhere from 30 minutes to 4 hours), I’ll receive a pop-up reminding me of how long I’ve been playing and can choose to log out if I feel I have been playing long enough. It’s a handy tool and lets me know that bet365 really wants to ensure that its players are gambling responsibly. I also had to verify my identity by sending a copy of my picture ID and proof of my address. I received an email response within the hour so I could get playing quickly.

Yes, I used PayPal to make my first deposit. It was great to see an online casino offering PayPal , which is quite rare. It is my e-wallet of choice, and I use it for online shopping on a daily basis. So, it was fantastic to be able to use it to fund my online casino account. Overall, the process could not have been simpler. The first deposit page pops up as soon as you’ve completed your registration – at which time you also set a 24-hour, 7-day and 30-day deposit limit. This is another great responsible gambling tool that I really appreciated. Once I clicked the deposit button, the money was in my account right away, and I could play some great games.

I claimed the bet365 Casino welcome bonus and, again, the process was very simple. On the first deposit page, there is a drop-down menu that allows you to choose which bonus offer you’d like to claim. I’ve yet to take advantage of the other bonuses available at bet365 Casino, but there are plenty available that I’m sure I will claim in time.

Playing at bet365 Casino was a great experience. I had hundreds of slots to choose from, and plenty of table games like blackjack and craps. Whatever I was the in the mood for, bet365 Casino had exactly what I wanted. Another great thing about the selection of games at bet365 Casino is how its titles are organised. The games catalogue is easy to navigate so I could quickly find anything I was looking for. Admin tools like My Account and Cashier are always visible in the top navigation, as well. There’s a whole section dedicated to Hero slots – games based on popular superheroes like Batman and Superman. These games also offer up huge progressive jackpots worth millions of pounds, so it’s great that the most exciting slots are easily accessible.

I’m mostly a slots fan but I wanted to give a few different titles a try. Of course, I checked out the slots games first, and there were hundreds to choose from. There are loads of different themes and formats available – so whether I wanted to play classic payline-based slots or more modern arcade style games, I had my pick of the litter. Then, I had a look at the table games. There was a wide range to choose from and plenty of different variations on each one. The betting range was also quite wide, which allowed me to play games within my budget. Normally, table games are geared towards players with bigger budgets but bet365 caters to players like me who have more limited bankrolls. I was also very excited to see that bet365 carries a huge range of brand new casino games. Titles that I’ve heard have been recently released were available for me to play right away, so I’m sure I can always count on bet365 Casino to bring me the hottest new games as soon as they’re available.

I gave Live Blackjack and Live Roulette a go, and both were great. While they did take quite a while to load, once they got started, it was smooth sailing. I could interact in real time with a very friendly dealer who was happy to converse with everyone at the table. She was very professional, as well, and very patient with some players who were less familiar with blackjack. It was only my second time playing at a Live Casino, and I was very impressed. I didn’t expect the game to run so smoothly, but you can tell that the software at bet365 is very high spec as it allows players to have a genuine experience.

The bet365 mobile website is well-designed but I preferred to play on the desktop site. It was easier to find the casino games I wanted on the desktop site while the mobile version was geared more towards players wagering on sports. However, if you do prefer to play casino games on your tablet and smartphone, you should still have a pleasant experience with the bet365 Casino App or via browser. Once I got used to the layout of the mobile site, the mobile games ran smoothly on my Android.  I was expecting mobile slots and table games to be a bit slow but that was not the case at all. The graphics were sharp, and I didn’t feel like I was missing out on anything by playing on a smaller screen.

As a player on a modest budget, I found the stake range very affordable. The site allowed me to make wagers within my bankroll – whether I choose to play slots, table games or live dealer games. If you were a high roller, you’d also be impressed as there are some high limit table games available and some of the bigger progressive jackpots have quite high maximum bets.

I enjoyed the selection of progressive jackpot games available at bet365 Casino. They came in all shapes and sizes, so I didn’t have to go for the more expensive games with the million-pound jackpots; I could give some of the smaller jackpot slots a spin. I know there are different ways to win progressive jackpots, and bet365 gives you plenty of options. In some games, the jackpot prizes are triggered randomly while other slots require you to hit a certain combination of symbols. At bet365, all shapes and sizes of progressive slots games are available – each one as exciting as the last. I was spoiled for choice and really enjoyed being able to try all sorts of generous games. Sadly, I wasn’t lucky enough to cash in on any of the progressive jackpots but I still had a lot of fun trying!

When I need to get in touch with the customer service team at bet365, it was very easy to do. On the Customer Support page, all of the contact options were readily available. I always used the live chat option, so I could immediately get in touch with someone and not have to worry about being put on hold on the phone. The agent I spoke to was very friendly and helped me deal with my issue very quickly so I could get back to playing right away.

Making a withdrawal from bet365 was also a quick and simple process. I just had to visit the cashier and enter the amount of money that I wanted to withdraw. I withdrew to PayPal, which was great since many online casinos don’t offer this banking method. It was processed instantly, so I could access my money in my PayPal account right away. Once the money was withdrawn to my PayPal account, I had the option to withdraw it to my bank account. I only had to wait 2 hours until I could actually use it. The only thing I would advise players to be aware of is the wagering requirement. Since I accepted the welcome bonus, I had to meet the wagering requirements before I could withdraw the bonus cash. This is important to keep in mind when making a deposit, so you’re not met with any surprises.

Bet365 Casino seems to be a very dedicated advocate for responsible gambling. From the time you login, you’re prompted to set a Reality Check interval which will send you a pop up every hour (or 2, 3 or 4 hours) to let you know exactly how long you’ve been playing. Then you have the option of logging out right away or staying signed in.   When I made my first deposit, I was also prompted to set deposit limits for a single day, week or month. This is a great little touch that lets you know that bet365 puts your safety first. The site’s operators want to ensure that you’re gambling responsibly by staying aware of how long you’ve been playing and sticking to a reasonable budget. I really appreciated this while playing at bet365, knowing that the site takes gaming seriously.