PROS v CONS AT HeySpin
- The casino supports several languages-English, Finnish, German and Norwegian
- They offer their customers regular tournaments
- Loyal customers get to be part of a highly rewarding loyalty program
- The sign-up process is simple and takes a few minutes
- An easy-to-use website that is attractive to the eye
- Although they have the live chat option, it is not available 24/7
- Unlike most modern casinos, HeySpin doesn’t accept cryptocurrencies
- Some payment methods take longer to process cashouts
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The casino welcomes all new customers with a lucrative welcome bonus while loyal customers can enjoy numerous ongoing promotions.
Players get a chance to choose from the 200 casino games offered at HeySpin ranging from table games to popular slots.
Players can play on the go on their mobile devices. Both Android and IOS users can play on their mobile devices.
HeySpin casino customer support is available 24/7 and you can contact them via email, telephone number or live chat.
The casino holds licenses from two respected regulatory bodies, the Malta Gaming Authority and the United Kingdom Gambling Commission
Everything You Need To Know About HeySpin
HeySpin PAYOUT RATE
One area that most players are usually keen on is the casino’s return to player rate. The return to player (RTP) simply refers to the approximate percentage of money that the casino expects will be returned to players. All casino calculate the RTP as an average of about 1, 000 plays on each game. The percentage indicates the long-term results a player should expect from every casino game. For example, a casino game with an RTP of 90% will see to it that players get a return of £90 of every £100 placed. Table games such as HeySpin roulette, blackjack, and poker have the highest payout rate.
Unfortunately, HeySpin casino doesn’t publicly display their return to player rates on their website. However, generally, most casino games have an average RTP of between 90% and 98%. Therefore, it would be safe to conclude that HeySpin’s games have an RTP ranging from 90%-98%.
HeySpin SOFTWARE
If you take time to inspect the gaming library at HeySpin casino you will notice that all their games are not from one software provider. The type of software provider a casino uses determines how their games look and feel. HeySpin slots and games are from a wide range of software providers. They have collaborated with some of the most popular software providers, together with smaller ones. All these software providers help create an impressive game library which ought to satisfy any type of player. Once you register for an account at you will be able to see an extensive list HeySpin slots titles from popular providers like Mcrogaming and NetEnt. These two top software developers are behind the largest portion of slots in this casino. They also provide several table games such as HeySpin Roulette, Blackjack and Poker.
Another popular developer is Play’n Go which is responsible for some interesting slots and table games as well. You will also recognise some premium-quality slots, table classics and video poker games from Betsoft. Apart from these major names, there are more games from other software developers like:
- Thunderkick
- iSoftBet
- Scientific Games
- Aspire Gaming
- Playson
- Red Rake Gaming
- Booming Games
- Oryx Gaming
- Tom Horn
- Realistic Games
- Pragmatic Play
- Quickspin
- Pariplay
- Amatic Industries
- Gamomat
- Red Tiger
The HeySpin live casino offers a stellar experience through their live dealer games. The main software provider for the live casino is Evolution Gaming. Thanks to the work of all these providers you will be pleased by the visual presentation and special features of the games. You will be presented with lots of choice, numerous special features and a variety of betting limits. This means that HeySpin broadly caters for the interest and style of many types of players. Note that these developers are responsible for both desktop and mobile games.
PAYMENT METHODS AT HeySpin
Banking plays an important role in every online casino and players love working with a casino that has smooth payment systems. HeySpin’s payment system includes selected payment options ranging from credit cards to e-wallets. Some of these methods include Visa, MasterCard, PayPal, Neteller, Skrill, Trustly, Paysafecard, and Euteller among others. These channels can be used to make both deposits and withdrawals at the casino. An advantage of making payments at this casino is that no matter the method you choose your transactions will be secure. The casino ensures all information and banking transactions are safe and secure by using a 128-bit Secure Socket Layer (SSL) encryption.
All deposits made get processed instantly regardless of the method you use. However, you should note that the withdrawal transactional time depends on the method you use. Generally, withdrawals at HeySpin will take between 24 hours to 7 business days. Once you have placed a withdrawal request at HeySpin, the casino starts processing it as soon as possible. Methods like PayPal and credit cards will take about 24 hours to avail the funds to your account while other methods like Bank transfer require up to 5 days.
In case your withdrawal takes more than 7 days it is advisable you contact the HeySpin customer support team. Some methods might take long but if you want your transaction to be processed fast you should choose an e-wallet or a credit card.
The minimum deposit and withdrawal limit is £10 while the maximum amounts vary between different payment methods. All deposits are free of charge but the casino charges a little fee for every withdrawal you make. The casino accepts several currencies such as CAD, EUR, USD and GBP.
WITHDRAWAL TIMES AT HeySpin
As expected, cashouts are kind of slower than deposits at HeySpin casino since they are not executed with promptness. However, this does not mean that you will have to with for a tirelessly long time to get your funds. This is because the casino tries as much as possible to minimise their withdrawal processing time. For starters, if you are making your first withdrawal you will have to wait for up to 48 hours for your request to be approved. During this time the customer representatives verify your account and if you are cleared the request gets approved. The processing time depends on the banking method you use.
HeySpin withdrawal processing time depends on the method you chose and this might vary from 2 to 7 days. Some methods like PayPal, debit and credit cards take less than 24 hours to process your transaction. On the other hand, if you chose to use bank transfer you might have to wait for up to 7 days for the transaction to be complete. As long as you have met all the terms and conditions of withdrawing you should not have any issue.
HeySpin LIVE CHAT AND CUSTOMER SUPPORT
Communication is vital in any business including online casinos. Customers have to be comfortable at all times so that they can enjoy gaming. It is the work of a casino’s customer support team to ensure no customer is uncomfortable at any given time. HeySpin casino undoubtedly recognises this fact and that is why they have reliable customer support representatives. This is done with an aim to provide players with the best online gambling experience. The casino has an all-encompassing Frequently Asked Questions page which contains important information. This page contains all sensitive topics including general information about HeySpin, payments, bonuses, privacy and more.
Although the FAQ section tackles all important topics at times players will face some challenges that require more attention. The operator is aware of that and as a result, they have availed several ways of contacting their team. To get through to the support team players can use several methods such as live chat, email, and telephone. Fortunately, the customer support at HeySpin is available 24/7. You can get assistance in several languages like English, German, Finnish and Norwegian. The customer representatives at HeySpin are well-knowledgeable about the casino so you will always get help no matter the problem you are facing.
HeySpin RESPONSIBLE GAMBLING RECORD
There are so many people involved in online gambling and due to this, there has to be some set rules and regulations on how things run. It is important that a casino protects its players and one way of doing this is by ensuring responsible gambling. Responsible gambling is a responsibility initiative taken by governments, control boards, and casino operators. This is done to ensure that the casino’s services offered are fair to all players. They also promote player awareness of all harms associated with online gambling.
Responsible gambling sets a regulated environment where any potential harm of gambling is minimised by informing all players. Since the player has all the necessary information it is now up to them to make sensible and rational decisions. HeySpin values its customers and they are committed to Responsible Gambling. They show their commitment by providing and promoting their gaming activities in a responsible way. On visiting the official HeySpin website you will see a Responsible Gambling section at the bottom of the page. They also have a self-Exclusion program and third-party Exclusion. All these factors play an important role in ensuring that every HeySpin customers is part of safe and Responsible gambling.
HeySpin SECURITY
HeySpin casino is a reliable and trustworthy casino that offers fair online gaming experience. The casino is also safe and secure and there are several reasons why this statement is true. First, the casino has seals of approval from the two most popular regulatory bodies. HeySpin holds licenses from both the United Kingdom Gambling Commission and the Malta Gaming Authority. Apart from that, they have earned iTech Labs’ approval. This body ensures that the Random Number Generators used to determine the games’ outcomes are fair. This includes all the casino slots, table games and even live dealer games.
The licenses and seals of approvals go a long way in ensuring that HeySpin operates in compliance with all the required gaming standards. As for your information and personal details, the casino uses up-to-date technology to secure everything. HeySpin utilises the latest 128-bit SSL encryption technology to secure all sensitive data. Therefore, your personal information and banking transactions can never land on the wrong hands. HeySpin payments and bonuses are legitimate since the casino strongly supports fair play and outcomes. In summary, the casino is safe and secure so you should never have any problem regarding the safety of your details.
HeySpin FAIRNESS AND LEGITIMACY
There are several things that show the legitimacy of an online casino and these are licenses and seals of approval. HeySpin is a fair and legitimate online casino that holds the following licenses and seals of approval:
- The Malta Gaming Authority-if you regularly visit casinos you will realise that MGA is one of the best regulatory bodies. This body plays an important role in managing player complaints and resolving them. They have a complaint team that is always open and ready to listen to player issues at any time. They also resolve credible player issues by liaising with the casino. By holding this license the casino readily agrees to be scrutinised at any time a player makes a complaint
- United Kingdom Gambling Commission-the UKGC are a popular regulatory body that licenses online casinos in the UK. Unlike Malta, they do not manage player complaints directly, but instead, they ensure that casino appoints a UKGC accredited Alternative Dispute Resolution Service. HeySpin currently uses the services of IBAS and you can find more information on their page
- iTech Labs-they ensure that all the games from the casino are fair in terms of play and outcome. They also ensure that the HeySpin bonus is fair and payouts are made in the right manner.
HeySpin TERMS AND CONDITIONS
By playing at HeySpin, you are part of safe and secure gambling activities. To ensure the smooth operations the casino has some terms and conditions that you should clearly understand. Before creating your account you have to accept the terms and conditions of this casino. It is a requirement that you thoroughly read through all the terms and conditions before signing up for the account. By complying to these T&Cs you accept what the casino requires of you as a player. In case you need to re-read these conditions you can view them via a short link that is provided on the HeySpin homepage. Here are some of the Terms and Conditions:
- By signing up for an account, you warrant that you have fully understood and agreed with these T&Cs
- Participation in the activities of HeySpin is open only to residents of accepted jurisdictions
- You have to be at least 18 years old to use the services of the casino
- Only one account per player is allowed. Holding multiple accounts is prohibited and this might lead to account closure and banning
- All information provided during the sign-up process is kept confidential by the house
FAQ
How do I sign up for HeySpin?
After you have decided you want to start playing at HeySpin, you have to sign up for an account. Good thing is that the sign-up process at this casino is simple and it only takes a few minutes. To start the process you have to head the official HeySpin website. Once the page loads, click the “JOIN NOW” button at the top right side. You will be redirected to another page where you will be required to enter your email address, a username, and a password. Once you have entered this, click on “NEXT” to be redirected to another page. You will have to fill your full name, date of birth, choose your preferred currency, an address, and mobile number.
Next, if you have a bonus code you will be prompted to enter it but this is optional. Once all these are done you should read the casino’s Terms and Conditions. After going through them and clearly understanding them, you should go ahead and agree. Click “OPEN ACCOUNT” and wait for the casino to accept your registration. Once your registration has been accepted you will then receive a confirmation email from the casino. You can then login and start playing.
What is the contact number for HeySpin?
No matter how impressive a casino, no matter how many bonuses and how the gambling experience is a casino is not worth playing if they don’t have reliable customer care. That is why HeySpin heavily focuses on their customer support section. All the customer representatives are patient, responsible, friendly and fast-acting. There are several ways of contacting the customer support team and one of them is by using a telephone number. Customers from the UK can contact HeySpin using telephone number 032221094890. The telephone number is available 24/7 and you will get replied immediately. This method is suitable for use no matter the nature of your problem. However, for more complicated issues it is advisable to use other methods such as email.
How do I log in to HeySpin?
HeySpin casino tries their best to ensure that their customers can access their services fast. Just like the sign-up process, logging into your account is made easy at HeySpin. The casino has a simple logging in process that requires a few clicks. Follow the steps below to log into your HeySpin account:
- Go to the official HeySpin website
- Click on the login button on the top-right side of the page
- You will be required to enter your email address and password
- You can then click on “Log in”
- Start playing your favourite casino games
At times you might forget your password but you shouldn’t be worried. If you can’t remember your password you can easily recover it. To retrieve your password click on the short link “FORGOT PASSWORD”. Your username and password will be sent to the email address that you gave while signing up for an account. Now you will be able to log in to your account after resetting the password.
How do I close my account at HeySpin?
For various reasons, a player might feel the need to have their casino account closed. It is possible to close your account at some casinos but this is not the case at HeySpin casino. If at all you want to close your HeySpin casino, you only have one option which is contacting them. However, before closing your account you can communicate with the representatives if it’s due to a problem you might have faced. If you still want to go ahead and close it, you can then write them an email requesting for an account closure. Once the casino has paid out all your remaining money, they will then close your account and delete your personal information.
Is HeySpin a Rip Off/Fraud?
Online gambling is a risky business and there are so many online casinos out there. Unfortunately, there are bad sites that tend to rip off their customers. HeySpin is a reputable online casino and you should never be worried about fraud at any given time. Most frauds usually occur during payouts, and even during actual games. HeySpin’s banking section is smooth and you will never have any problems with withdrawals. For example, if you want to claim the HeySpin bonus the casino will not take you in rounds.
The process of claiming bonuses and promotions is straightforward and they don’t hold back any winnings. As for withdrawals, as long as you have met all the terms and conditions you will always receive your funds within the stipulated time. As for the fairness of the games, you can rest assured that all casino games are fair. The casino holds a seal of approval from the iTech Labs which ensures that all games are fair. In summary, this is a trustworthy casino and you will never face any fraudulent problems while playing.
Do you have to download software to play at HeySpin?
When you visit an online casino you get to choose from two options: instant play and download casino. The two options are very different in various ways and each one of them presents its advantages and disadvantages. First, the download version offers all the games and services while the instant play option avails some of the games. As it sounds, for you to use a casino in download mode you will be required to download a software platform.
You can use this downloaded option to access everything easily. Downloading casino software can be tedious and it does take a lot of time. This is why all modern casinos prefer to use the instant version. This means that you get to play instantly in your desktop’s or mobile’s browser. HeySpin does not require you to download any software and you can easily access the casino’s services.
Can I pay via my mobile device at HeySpin?
Nowadays most players love playing on the go and casinos have improved their provisions by ensuring players can play on mobile. As per this HeySpin review players have the option of playing on their desktops or mobile devices. Mobile users can access the casino’s services via their device’s browsers. However, there are no HeySpin mobile apps at the moment but this can be overlooked since the mobile browser has everything you need. Having said that the mobile casino is similar to the desktop version it means that you can make payments via your mobile device. All the payment methods are available on your mobile device so yes, you can pay by mobile.
Does HeySpin accept PayPal?
PayPal is one of the best funding options and that is why many online casinos work hand in hand with this payment method. This is an e-wallet that allows players to deposit and withdraw money from their casino accounts. Paypal is a trusted and tested online payment method that guarantees secure transactions. HeySpin accepts various payment methods and among them is PayPal. You can use this method to deposit and withdraw from your HeySpin account at any time. Deposits made via PayPal get processed instantly while withdrawals take a short time of about 24 hours. The minimum deposit and withdrawal limit is £10. Deposits are free of charge but withdrawals attract a small fee.
Depositing money into your HeySpin account via PayPal is easy and to do that simply follow these steps:
- Log into you HeySpin account
- Navigate to the HeySpin cashier section
- Click on the “Deposit” button
- Choose PayPal as your deposit method
- Input the amount you want to deposit
- The money will be available in your casino account immediately
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