LeoVegas Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

Return to player (RTP) percentage of a particular game could indicate what you should be expecting of a game. Higher RTP percentages mean increased chances of winning. But that doesn’t necessarily mean you would have a great run every day with high RTP games. There could be days where luck would not be in your favour. That said, it’s still good to have some clarity about RTP. As far as LeoVegas games are concerned, the RTPs are quite high. In certain cases, the number hits the 99.99% mark.

The RTP range differs for different casino games. For instance, classic slots’ RTP range is 93.20% to 99.99%. Video slots’ range is 91.29% to 97.60%. The RTP range for roulette at LeoVegas is 94.74% to 97.30%. The RTP range for blackjack, table games, video poker and scratch cards is 99.33% to 99.83%, 97.34% to 99.37%, 96.77% to 99.56%, and 94.90% to 95.02$, respectively.

As far as actual payouts are concerned, the casino is obliged to carry out routine technical audits that verify the amount being given to players from the total money being wagered. However, LeoVegas, unlike some casinos, does not natively publish its payout reports for others to see.

LeoVegas probably has more real money casino games than any other online casino. And the credit for this must go, to a great extent, to the software and gaming titles provided by a range of software providers and game developers, which includes NetEnt, IGT, Microgaming, Play’n GO, CryptoLogic, SG Interactive, iGaming2Go, Quickfire, Bally, Betsoft, Viaden Gaming, and Yggdrasil. The top slots offerings of the site comprise NetEnt’s Mega Fortune, Gonzo’s Quest, and Starburst. Popular Microgaming slots are Mega Moolah and Game of Thrones. And IGT chips in with its Cleopatra and Golden Goddess. These companies that offer LeoVegas gaming software solutions are highly regarded.

Besides slots, LeoVegas also offers an excellent selection of card and table games. For instance, the casino has more than 10 unique roulette games and this number is arrived at without considering the live dealer tables. LeoVegas also has multiple blackjack games offered by different developers. IGT, Odobo, NetEnt, Quickfire, Realistic Games and Play’n GO have chipped in with their blackjack games. Some interesting varieties that you should try your hand out at the casino are European Blackjack Redeal (Microgaming), single deck blackjack, double exposure blackjack, etc.

LeoVegas has a fair share of live casino games. Some of the popular live casino games at the site are European roulette, blackjack, multi-hand blackjack, double ball roulette, 6 in 1 blackjack, blackjack pro – VIP, Baccarat Pro, Red Dog, Pai Gow Poker, etc. The software developers that have contributed to the live casino games at LeoVegas are GameVy, Relax Gaming and IGT, to name a few.

The software platform is web-based, which means you can easily access the games and new titles would be easier to introduce. Moreover, the fast-loading and intuitive nature of the games and the website in general could be attributed to the software at play.

Though LeoVegas restricts players from certain countries, it still caters to players from quite a few parts of the world. And to make players from different parts of the world feel equally welcomed, the casino offers a range of payment methods. LeoVegas accepts deposit methods such as MasterCard, Visa, PayPal, paysafecard, Skrill and NETELLER. Players can also deposit money through direct bank transfer.

The minimum deposit sum is £10 and the maximum amount is £1,000. The money deposited would usually show up instantly in your account. MasterCard, Visa (debit and Electron), paysafecard, Skrill and NETELLER can also be used to withdraw your LeoVegas account winnings. The withdrawal options aren’t the most exhaustive, but they should be sufficient nevertheless. The withdrawal options include bank wire, NETELLER, PayPal, Visa, and Skrill. Players would have to prove identity to process withdrawals. Certain documents would have to be produced that would confirm your identity, payment method and residential address. This ID verification could even be carried out at the time of depositing money, or a few days or weeks after the deposit has been made. The verification process could take a maximum of five days for completion. A verified user can make three withdrawal requests a month for free. Additional withdrawals would be charged a £3 fee. The maximum sum a player could withdraw every day is £4,000 and £20,000 per month. The minimum sum that could be withdrawn is £20. To withdraw more than £20,000, you would have to get in touch with LeoVegas’ customer support.

According to the website’s FAQ material, the withdrawn money should usually take three to five business days to show up in your personal account. And this delay has mostly got to do with the payment service provider and not LeoVegas. The delay in the money actually reaching you could vary based on the payment method used.

It should not take more than 24 hours for the withdrawn money to show up in your e-wallet. Debit cards could take three to five days. And a bank transfer may take two to five days, since payout times across banks differ. A withdrawal request can be made any day of the week, including weekends. You can also cancel the withdrawal request (if you want to) within five hours of having requested a withdrawal.

Money withdrawn directly to bank accounts is performed by concerned banks, which could take time. LeoVegas remedies this with its pact with Trustly that helps quicken the withdrawal process. You need not enter into any contract with Trustly. The company, in fact, has electronic connections and agreements with banks. This makes Trustly-powered bank transfers quite popular at LeoVegas.

Yes, LeoVegas does have the live chat option. Except for a few hiccups here and there, LeoVegas’ customer support is excellent and highly resourceful. The customer representatives are courteous and knowledgeable and are available round-the-clock via email, telephone and live chat. If you’d like to get your queries or doubts addressed at the earliest for free, use the ‘live chat’ option. Kindly note the information you share with the support team is also encrypted.

Besides custom support, LeoVegas also makes available support material on its site that shall help you address specific aspects of your LeoVegas account or your experience gaming at the site. The support material covers important topics such as deposits, withdrawals, bonuses, casinos, live casinos, responsible gaming, account verification, etc.

LeoVegas is absolutely committed to responsible gaming and it has, therefore, created LeoSafePlay. With LeoSafePlay, LeoVegas aims to offer practical and useful information about underage gambling and also identifying and managing the menace. Besides all of this, LeoVegas is into promoting responsible casino gaming by supporting non-profit entities such as Gamble Aware and Responsible Gambling Trust.

LeoSafePlay would come in handy if you think you are gambling more than you should or wanted to, have developed a kind of gambling addiction, believe someone you know has gambling issues, or know an underage individual who is into online gambling. Underage gambling (under 18 years of age) is an issue LeoVegas takes up very seriously since it could lead to a gambling addiction and a host of other issues.

LeoSafePlay offers multiple tools and features that would help exercise increased gambling control. You can set ‘session limit’ and ‘time alert’, for instance, to curb your gambling indulgences. There are also other tools and features such as deposit limit, loss limit, wagering limit, pause account, and self-assessment.

LeoSafePlay comes up with multiple suggestions to identify and overcome gambling addiction signs. For instance, you could inform operators about your gambling addiction so that they could close your account. Then, there are also certain blocking software offered by BetFilter or Gamban that may help. These are tools that append an additional layer of protection from gambling, thereby helping you recover from your addiction.

LeoVegas is extremely keen on making sure its players always feel safe on the site. The handling and encryption of sensitive data by an online casino is a topic online casino users are generally wary about. LeoVegas looks into the aspect of keeping its players’ thoughts in mind. Playing LeoVegas games on the Mac is not necessarily safer than PC or vice-versa, or LeoVegas iOS mobile gaming isn’t more secure or reliable than Android LeoVegas gaming. The gaming experience is equally safe across platforms and devices.

The casino cashier makes sure your personal and financial details are secure at all times. The level of protection, in fact, is akin to the security and safety traditional banks employ. There is a 128-bit SSL encryption, which means all your account information is known only to the casino and you. And this level of security extends to the mobile app as well.

The casino also boasts Digicert’s 2048-bit SSL certificate that testifies all communication and information shared between users and the casino do not get intercepted by others. The casino also makes sure client information is not exchanged for commercial gains. Most importantly, all user funds are securely stored in a dedicated bank account in Sweden.

Besides gaming safety or security, online casino users also want to be certain that the games they’re playing at a particular casino and their outcomes are fair and legitimate. The games offered at LeoVegas, such as table games and slots, have been powered by some of the leading casino software developers. If that doesn’t add to the credibility of the games, then you should also know that the software providers of LeoVegas use RNGs tested and verified by external organisations.

This, in turn, implies that all the games at the casino use random number generators that make sure your casino experience is totally fair and random. And this gaming reliability and trustworthiness can be experienced on all devices and operating systems.

LeoVegas’ ‘terms and conditions’ can be easily located on the site’s footer. The material generally talks about using LeoVegas games on both desktops and mobile devices, payments, bonus terms, trademarks, registration, etc. There is also information about related URLs or websites licensed to or belonging to LeoVegas.

Multiple accounts for a single user are not allowed. If a user manages to open multiple accounts and uses them for a specific time period, LeoVegas can legally withhold any winnings or deposits relating to the duplicate accounts upon discovery. The account that’s left operational would invariably be the original account.

The terms and conditions also throw light on bonus play-through requirements and the fact that the welcome bonus amount cannot be withdrawn without having deposited real money into the account. Also, withdrawing any deposited money that was not wagered at least once at LeoVegas would be subjected to a 5% withdrawal charge.

Players with a 30 VIP level would benefit from unlimited, zero charge withdrawals. Players with a below-30 VIP level would benefit from three zero-cost withdrawals with a 30-day rolling period. Additional withdrawals would be charged a £3 fee. Bonuses are usually made available to players from the UK, Norway, Finland, Austria, New Zealand, Switzerland and Sweden.