Mr Green Review Withdrawal Times, Live Chat, RTP & Reader Opinions

The return to player rates are a useful tool for showing an expected return in winnings, with the higher being better. Mr Green users will be happy to know that its RTP rates are generous and compare very well when compared to other game providers in the industry.

Mr Green includes the majority of its RTP rates when it displays the rules of each game. Also, independent agencies and auditors test and analyse the games regularly to verify these rates but unlike some other game providers, Mr Green does not publish this information on its website. Here are some of the individual game payout rates –

• Roulette: 94.74% – 97.3%
• Table Games: 97.34% – 99.37%
• Video Poker: 96.77% – 99.56%
• Video Slots: 94.56% – 98.01%
• Classic Slots: 93.2% – 99.9%
• Blackjack: 98.37% – 99.64%

All games offer a high return to player rates which is great to see, and all games offer super chances for making some good money. Some reviewers have set 90% as a general cut off point for value, with anything under that offering a poor return. Mr Green smashes this number in all games with Classic Slots (including Mr Green Fruit Machines), Video Poker, Table Games and Blackjack, in particular, offering some nice high numbers.

It’s important to note that, unlike a few other casinos, there is no change to the RTP when taking advantage of Mr Green free spins – you’ll earn just as much from them as you would have with a cash deposit.

Mr Green is all web based so there is no software that needs to be downloaded. It is all flash built so it can be played through your internet browser on a Mac, Windows, or anything that supports flash software. There are a large number of games available on the site, more than you will usually find with an online casino. For example, there are over 650 slots to choose from so you will never run out of new games to try. The games are provided by a wide variety of top name developers such as Microgaming, who is an industry-leading company that makes some of the most well-known games. Some of the other game suppliers include NetEnt, Evolution Gaming, IGT, NextGen Gaming and Play N’ Go. By using a range of suppliers Mr Green is able to offer a wide variety of games.

The website has recently been overhauled to give it a slick, unique look, that is easy to navigate and intuitively laid out making everything easy to find. The sidebar has been designed to offer helpful links to your account, deposits, game search and company info such as responsible gambling. If there are any bonus or promotions they can be found here. Games have been separated into different sections to help find them such as New Games, Top Rated, Jackpot Games, Video Slots, Roulette and Blackjack.

Like all good online casinos, Mr Green offers a multitude of payment methods. Whatever method you are used to using to play you will no doubt be able to find it here. Bank transfers can take 3-5 days to clear, but for every other payment option, the deposit time is instantaneous. You can be up and running in no time when setting up your account and depositing money into it. Some of the accepted methods include – Bank Transfer, ClickandBuy, Debit Card, Maestro Card, Neteller, Paysafecard, Skrill, Visa and Mastercard.

Mr Green also has quick deposits as one of its payment options for members. This means that if you ever find yourself halfway through a game and your funds are running low, you can quickly and easily top up your account with funds without having to leave the game. If you select this option you just need to enter the amount that you would like to deposit and Mr Green will put the charge on the last card that you used.

Mr Green uses the latest SSL encryption technology to ensure that payment details are kept safe and cannot be intercepted by malicious third parties.

Almost all payment methods can be used to make withdrawals as well, the only exceptions being Paysafecard and Mastercard. Before making their first withdrawal, users must undergo a standard verification of their identity to prevent fraud attempts.

his is a standard, straightforward process and only takes several minutes to complete. Users just need to provide proof of identity documents and scan or take a photo of them and upload them to the site, then withdrawals can be processed. Withdrawal times vary depending on payout method. Manual flushing, good to see, is available, and you can cancel a payout within 5 hours if you would prefer to keep the money in your account. It usually takes around 1-2 days to process the request, but can be faster. On top of this are the payout times –

• Debit cards: 1-3 days
• E-wallets: 0-1 day
• Bank transfer: 1-3 days

Mr Green offers one withdrawal per week which won’t cost you anything. If you make more than this then there is a withdrawal fee of 1% of the amount, up to a maximum of €10. This is a fairly high rate but if you do your best to stick to the weekly free withdrawal you will be able to avoid it.

In keeping with the high quality of its site and games, Mr Green’s customer support is also one of its key assets, scoring highly in online reviews. The company offers many forms of communication with live chat probably being the most popular due to its ease and speed. The customer service agents are polite, helpful and trained to be able to deal with any request. English is of course catered for, and so is Swedish, Norwegian, German, Finnish, Polish and Czech. Other contact methods include email and phone, however the contact number is not a free phone number but a national number so bear that in mind if you need to contact them.

Mr Green is a very strong supporter of responsible gambling. Its site is geared towards having fun with gambling and not getting carried away with it. It is actively part of the Green Gaming policy, that offers a multitude of approaches to promote responsible gaming. There are numerous options for users to place limits on themselves if they are looking for that kind of support. This includes setting limits on deposits, or amounts wagered or lost over set time frames. Users are also able to set time limits on themselves. Mr Green provides links and contact details for charities and organisations that help people that may have a problem with gambling such as GamCare and Gamblers Anonymous. When setting up a new account with Mr Green the user is asked to set the limit they would like when it comes to risks. Mr Green also uses software called the Green Gaming Predictive tool which analyses player behaviour to give them insights into any potentially harmful behaviour.

Mr Green has operated for over ten years and they continue to update and offer the latest in site security to ensure player details are kept safe. This includes both personal details and financial details. Like most top quality sites they use a 128-bit Secure Sockets Layer (SSL) to keep the data that is passed back and forward between their servers and the users’ browser stays private and free from third-party interference.

Mr Green holds a licence issued by the UK Gambling Commission to protect British users, and a license from the Gaming Authority in Malta to protect players from outside the UK.

Mr Green is totally committed to providing fair and legitimate games for players and they employ independent third parties to verify and ensure that this is the case. There is a fair amount of information provided on the website to explain how they keep their games fair.

One way is by employing a random number generator (RNG) to guarantee that each spin, or each game, is unique and completely free from any outside factors. To add further legitimacy to the fairness and uniqueness of the games, an independent testing body called Technical Systems Testing (TST) checks and audits the random number generator such as those used in Roulette at Mr Green to make sure it is completely random and fair for players.

The terms and conditions for Mr Green are broken down into 15 general sections and contain everything that you could possibly want to know. Of course, if there is anything that isn’t completely clear to you a quick call or live chat with the customer service term will clear up any confusion you may have. The terms are the standard, general things you find on most sites and here are a few details to keep in mind:

• 2.1.8 Account holder obligations – There is an understanding that you may lose money as well as win it.
• 3.1.2 Account – If you set up more than one account you may end up not being paid for any winnings.
• 4.4 Limits – If you log in and click on ‘Green Gaming’ you can set play limits on maximum wagers and deposits.