William Hill Casino Review Withdrawal Times, Live Chat, RTP & Reader Opinions

Users of William Hill Casino will be pleased to know that the return to player rates (RTP) is respectable and compares favourably with other casinos in the industry. William Hill Casino uses two methods for displaying and calculating its payout rates. The first is by showing the theoretical payout rate as stated in its rules. The second is that independent testing bodies publish what the actual percentage of payout money is for specific games in the casino and for the casino as a whole. Some of the individual game payout rates are –

• Roulette: 92.11% – 98.65%
• Table Games: 97.15% – 99.64%
• Video Poker: 95.44% – 99.54%
• Video Slots: 95.44% – 97.06%
• Classic Slots: 92.07% – 99.32%
• Blackjack: 96.64% – 99.87%

So you can see that the rates across the board are fair and offer a good chance for making decent money. Anything less than 90% these days is not great value for money so it is good to see that all William Hill fruit machines are above this level. Blackjack, Table Games, Video Poker, Classic Slots and Roulette at William Hill Casino offer great rates in particular.

The William Hill Casino website has been well designed and is easy and intuitive to navigate. The games and options are clearly set out and straightforward to find and play. The software that powers the site and the games themselves are provided by award winning companies who are leaders in the industry. The key game provider is Playtech who have been in the business for nearly two decades and power hundreds of internet gaming sites.

Reviewers have praised Playtech’s amazing graphics, fast game play, and have called the games some of the best available on the market. Playtech recently won Platform of the Year and RNG Casino Supplier of the Year so you are in good hands using their software.

Other game providers include industry leaders such as Williams Interactive, IGT, NetEnt, Evolution Gaming, Blueprint Gaming, Ash Gaming and NextGen. The live dealer games at William Hill Casino are provided by Evolution Gaming.

The casino is available for download onto your desktop or you can play easily online through your browser. Alternatively, if you are a mobile player then the William Hill Casino app is available for download on Android and iOS. At the moment the mobile versions offer slightly less games than are available on laptop and PC. This may be expanded in the future, but there are still many games available through the app.

There are many payment methods for users at William Hill Casino. Whatever is your preferred of payment you will be able to find it here. There are no additional fees for using any method such as debit cards and bank transfers. Deposit times are virtually instantaneous for all methods except for bank transfer which takes 3-5 days. The full list of payment methods are – Abaqoos, AGMO, Astropay, Banklink, Bank Transfer, ClickandBuy, Comgate, Debit Card, DineroMail, Divers Club Card, EcoPayz, eKonto, EntroPay, Eps, Euteller, GiroPay, iDeal, Instadebit, Lobanet, Maestro Card, Moneta.ru, Multibanco, Neteller, Nordea, PayPal, Paysafecard, POLi, Przelewy24, Qiwi, Safetypay, Skrill, SoFort, Sporopay, Teleingreso, Todito Cash, Trustly, Trustpay, Visa Card, Mastercard, UseMyServices, WebMoney, Western Union, Wirecard, YandexMoney.

As you can see, whatever your preference you will be covered to make a payment. Not all methods are available for withdrawals though which we will look at in a following section. All user details, including payment details, are encrypted using SSL technology to make sure that they are safe and to prevent third parties from intercepting them. For safety and convenience William Hill Casino really does have its users covered.

Not all payment methods can be used to make withdrawals with. The accepted withdrawal methods are Banklink, Bank Transfer, ClickandBuy, Comgate, Debit Card, EcoPayz, Entropay, Eps, Euteller, Instadebit, Maestro Card, Neteller, PayPal, Przelewy24, Safetypay, Skrill, Sofort, Visa, UseMyServices and WebMoney.

Each vary slightly in how long they take to withdrawal. The fastest are e-wallets such as PayPal, Neteller and Skrill with withdrawal times usually around 24 hours. The longest being bank transfers. There is a four day holding period when you request a withdrawal, and can be shortened if you are a VIP user. In that time you can cancel the withdrawal and the money will go back to your account, or else on the fifth day it will be processed. Generally give around three to five days for the banks to process the money.

Customer support is available 24/7 to help out with any issues that may come up. You can contact them by phone, email, fax and of course live chat. Live chat is the quickest way to get a response but keep in mind that you must be registered to be able to use it and have an account. If you don’t have an account you can use any of the other ways of contacting them. Review sites have rated William Hill Casino’s customer support team highly, praising their knowledges and professionalism. The contact number is free in the UK and they also have international lines if you are ever out of the country and need to get in touch with someone.

As one of the leading gaming providers, William Hill Casino takes responsible gambling extremely seriously. Their Corporate Responsibility Committee has three key principles that guides their procedures and policies:

• To prevent gambling from being associated with illegal activities in any way.
• To make sure that gambling is carried out fairly and openly.
• To protect children and other vulnerable people from exploitation and harm by gambling.

William Hill Casino is committed to keeping gaming fun, above board and preventing it from causing harm of any kind. They offer advice and information on problem gambling and can direct users to organisations that can offer further help such as GambleAware, GamCare, Gamblers Anonymous and Gambling Theory.

On an individual level they offer several options for people who think they may have a problem, such as self-exclusion, account restrictions and setting deposit limits. There is a entire section on the site concerned with responsible gambling.

William Hill has been around for eighty years and the online casino for twenty so in that time they have learnt a lot about security. The Casino is fully regulated and licensed by the UK Gambling Commission and uses top of the line security measures to ensure that personal data is kept safe. To be licensed the Casino is constantly monitored to make sure it meets and exceeds strict security standards. Personal data and financial transactions are fully encrypted using 128-bit SSL software to ensure that they are protected from hackers.

William Hill Casino is dedicated to fair play and legitimate gaming, and they are audited by independent third parties to ensure this. The Casino uses a random number generator (RNG) to ensure that game outcomes are fair and random. To make sure this is fair and above board Gaming Laboratories International (GLI) runs Technical Systems Testing (TST) to check William Hill Casinos RNG is fair and legit. Both GLI and TST are completely independent companies that are respected world wide and audit some of the biggest and best know game providers in the business. They also check and analyse the Casino’s payouts and report on the payout percentages in the various game categories.

The terms and conditions can easily be found on the website and contain all you could want to know about how the site is run. The specific T&Cs regarding the bonuses at William Hill Casino are also very clearly stated. Of course if you have any questions about them then a quick call or live chat will clarify anything for you. Despite how comprehensive and detailed the terms are they are broken into sections and are straight forward to follow. A couple of terms to keep in mind are:

• Opening you account – understanding any potential risks that come along with winning and losing money.
• Deposits and withdrawals from your account – the account you use must be yours and be registered in your name. It cannot be owned by families or friends and industry standard checks will be made on withdrawal to avoid fraud.